Cancellation & Refund Policy

Thank you for shopping with Laxmi Furniture. We want your shopping experience to be clear and trustworthy. Please read this policy carefully before placing an order.

1. Regular Orders (Without Customization)

  • If you cancel your order within 24 hours of placing it, you will receive a 100% refund.
  • If you cancel after 24 hours, 10% of the order amount will be deducted and the remaining amount will be refunded.

⚠️ 2. CUSTOMIZED ORDERS (Products Made to Your Specifications)

Customized Orders: No Cancellation, No Refund.

Customized products are made specially to your requirements (size, design, polish, color, fabric, etc.). To deliver your order as quickly as possible, we begin work on the same day the order is confirmed.

  • Once a customized order is confirmed, it CANNOT be cancelled, and NO refund or advance payment will be returned.
  • Customized orders are usually ready in 7 to 10 days. Depending on the design, size, or workload, it may take 15 to 20 days, or sometimes longer.
  • Please check all customization details (size, design, color, etc.) carefully before confirming your order. No changes are possible once work has started.

3. How to Cancel

To request a cancellation, please contact us immediately with your order number:

  • Phone/WhatsApp: 9352060689
  • Email: laxmifurniture8890@gmail.com

A cancellation is valid only after it has been confirmed by our team.

4. Refund Timeline

Approved refunds will be credited to your original payment method (bank account/UPI/card) within 5 to 7 working days. Shipping charges are non-refundable.

5. Returns

  • The product must be unused, undamaged, and in its original packaging.
  • To initiate a return, please share your order number, product photo, and reason for return via WhatsApp or email.
  • You are responsible for the return shipping charges. Our team will share the return address once the return is approved.

Non-returnable items: customized/custom-made furniture, discounted or clearance sale items, used or damaged products, and products not returned in original packaging.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us with clear photos/videos within 48 hours of delivery. After inspection, we will arrange a replacement or repair. Accepted replacements will be delivered within 5 to 7 working days.

7. Changes to This Policy

Laxmi Furniture reserves the right to change this policy without prior notice. The policy displayed on the website at the time of your order will apply.

Contact Us

Phone/WhatsApp: 9352060689
Email: laxmifurniture8890@gmail.com
Website: www.laxmifurniture.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM